Fair & Transparent Dispute Resolution
We're committed to resolving issues quickly and fairly for both buyers and suppliers
When to File a Dispute
You may file a dispute in any of the following situations.
Non-delivery of goods after the expected delivery date has passed
Received the wrong item or incorrect quantity
Significant quality issues compared to the product description and photos
Goods arrived damaged due to inadequate packaging or handling
Late delivery beyond the mutually agreed delivery date
Resolution Process
Our five-step process ensures every dispute is handled thoroughly and fairly.
File a Claim
Submit your dispute within 15 days of delivery or expected delivery date. Provide a clear description of the issue and select the appropriate category.
Evidence Submission
Upload supporting evidence including photos, communication records, shipping documents, and any other relevant materials that support your claim.
Supplier Response
The supplier has 5 business days to review the claim and respond with their position, evidence, and proposed resolution.
Mediation
A Yumitrade mediator reviews all evidence from both parties and facilitates a fair resolution. Both parties may be asked for additional information.
Decision & Resolution
Based on the evidence and platform policies, a resolution is issued. This may include a full refund, partial credit, replacement shipment, or other appropriate remedy.
What We Need From You
Strong evidence helps us resolve your dispute faster. Please gather the following.
Photos/videos of the product received
Screenshots of original order details and listing
Communication records with the supplier
Shipping and tracking documents
Any relevant receipts or invoices
Resolution Timeframes
Expected timelines for different dispute types.
| Dispute Type | Initial Response | Resolution |
|---|---|---|
| Non-delivery | 24 hours | 7-10 business days |
| Wrong item | 24 hours | 10-15 business days |
| Quality issues | 48 hours | 15-20 business days |
| Damaged goods | 24 hours | 7-10 business days |
Tips to Avoid Disputes
Prevention is better than resolution. Follow these tips for smooth transactions.
For Buyers
- Check supplier reviews and ratings before placing an order
- Use Yumitrade's platform messaging for all communications
- Inspect goods thoroughly upon delivery before confirming receipt
- Request samples for large or first-time orders
- Document the condition of goods with photos when they arrive
- Read product descriptions and specifications carefully before ordering
For Suppliers
- Provide accurate product descriptions with clear, high-quality photos
- Use quality packaging to prevent damage during shipping
- Ship orders on time and provide tracking information promptly
- Respond to buyer messages and concerns quickly and professionally
- Keep records of all communications and shipping documents
- Proactively notify buyers of any delays or issues
Need to File a Dispute?
Our support team is ready to help you resolve any issues with your order.