We're committed to resolving issues quickly and fairly for both buyers and suppliers
You may file a dispute in any of the following situations.
Non-delivery of goods after the expected delivery date has passed
Received the wrong item or incorrect quantity
Significant quality issues compared to the product description and photos
Goods arrived damaged due to inadequate packaging or handling
Late delivery beyond the mutually agreed delivery date
Our five-step process ensures every dispute is handled thoroughly and fairly.
Submit your dispute within 15 days of delivery or expected delivery date. Provide a clear description of the issue and select the appropriate category.
Upload supporting evidence including photos, communication records, shipping documents, and any other relevant materials that support your claim.
The supplier has 5 business days to review the claim and respond with their position, evidence, and proposed resolution.
A Yumitrade mediator reviews all evidence from both parties and facilitates a fair resolution. Both parties may be asked for additional information.
Based on the evidence and platform policies, a resolution is issued. This may include a full refund, partial credit, replacement shipment, or other appropriate remedy.
Strong evidence helps us resolve your dispute faster. Please gather the following.
Photos/videos of the product received
Screenshots of original order details and listing
Communication records with the supplier
Shipping and tracking documents
Any relevant receipts or invoices
Expected timelines for different dispute types.
| Dispute Type | Initial Response | Resolution |
|---|---|---|
| Non-delivery | 24 hours | 7-10 business days |
| Wrong item | 24 hours | 10-15 business days |
| Quality issues | 48 hours | 15-20 business days |
| Damaged goods | 24 hours | 7-10 business days |
Prevention is better than resolution. Follow these tips for smooth transactions.
Our support team is ready to help you resolve any issues with your order.