Help Keep Yumitrade Safe
Report fraud, counterfeit goods, or policy violations to protect our community
What to Report
If you encounter any of the following, please report it immediately.
Fraudulent Seller
Misrepresentation of business identity, fake company details, or deliberate intent to defraud buyers.
Counterfeit Products
Fake, imitation, or knock-off goods being sold as genuine branded products.
Misleading Listings
Inaccurate product descriptions, misleading photos, or false claims about product quality or origin.
Harassment
Abusive communication, threats, intimidation, or any form of harassment towards other users.
IP Infringement
Trademark violations, copyright infringement, or unauthorized use of intellectual property.
Payment Fraud
Unauthorized transactions, payment scams, attempts to circumvent the escrow system, or chargebacks.
How to Report
Follow these three steps to submit a report.
Identify the Issue
Choose the category that best describes the violation. Be specific about what happened and when it occurred.
Gather Evidence
Collect screenshots, order details, communications, and any other documentation that supports your report.
Submit Report
Email us at report@yumitrade.org with your evidence and a description of the issue. Include your account details for reference.
Report Email
Send all reports to report@yumitrade.org. Include your account email, the order or listing ID (if applicable), and attach all supporting evidence.
What Happens Next
Here's what to expect after submitting your report.
Acknowledgment
Within 24 hoursYou'll receive confirmation that your report has been received and assigned to a reviewer.
Investigation begins
Within 48 hoursOur trust and safety team begins reviewing the evidence and may contact you for additional details.
Resolution
7-14 business daysAppropriate action is taken, which may include warning, suspension, or permanent removal of the offending party.
Confidentiality
Throughout the processYour identity and report details are kept strictly confidential to protect you from retaliation.
Our Anti-Fraud Commitment
Yumitrade proactively works to prevent fraud and protect our community.
Supplier Verification Programme
Every supplier undergoes identity and business verification before they can list products on the platform.
AI-Powered Monitoring
Automated systems continuously scan listings for fraudulent patterns, counterfeit indicators, and policy violations.
Regular Compliance Audits
Periodic reviews of active suppliers to ensure ongoing compliance with platform standards and regulations.
Zero Tolerance for Counterfeits
Confirmed counterfeit sellers are permanently banned and reported to relevant authorities.
Submit a Report
Help us maintain a safe and trustworthy marketplace for everyone.